Welcome to the official support hub for The Pokies 114. We tested the help channels, response times and typical resolution paths so you can get help quickly and with confidence. This page explains exactly how to contact us, what information to have ready, how common problems are resolved, and what to expect for deposits, withdrawals and verification when playing from Australia.
We offer multiple ways to get support depending on the urgency and the type of issue. Based on our hands-on testing across different days and times, we outline each method and the situations where it performs best.
| Contact Method | Our Tested Average Response Time | Best Use Case |
|---|---|---|
| 24/7 Live Chat | 1–3 minutes | Immediate help for login issues, game faults, and bonus queries |
| Email: [email protected] | 4–12 hours | Complex account or payment investigations, document submission follow-up |
| Phone callback (request via chat) | Approx. 5 minutes wait for callback | Urgent payment queries or identity verification that benefit from real-time discussion |
| Help centre & FAQ | Instant | How-to guides, bonus T&Cs, and common troubleshooting steps |
If you cannot log in, our first step is to confirm your registered email or mobile number. We recommend attempting a password reset via the site flow. If you do not receive the reset email within five minutes, contact live chat for immediate help — we tested this and agents can manually trigger a reset or check for blocked emails.
Verification typically requires an ID and proof of address. We found that uploads via the secure portal clear in 24–48 hours for most straightforward documents. For borderline cases or mismatched details we’ll contact you directly to explain what’s needed.
For instant methods like PayID or e-wallets, funds usually appear within minutes. If your deposit is delayed, provide the transaction reference and time. We tested PayID deposits and confirmed that in nearly all cases funds posted within 10–30 minutes; when they didn’t, our team resolved the issue after checking with payment partners.
Withdrawal times depend on method and verification status. Bank transfers and e-wallets generally take 1–5 business days after approval. If a payout is pending longer than the published timeframe, we start an investigation and keep you updated via chat or email.
If a game freezes or behaves unexpectedly, clear your browser cache or relaunch the app. Provide the game name, time, and a screenshot. In most cases we can refresh your session or credit a stuck bonus spin after confirming the fault.
If a promotion does not apply correctly, agents check the account history and the promotion terms. Our tests show that straightforward misapplied bonuses are usually corrected within one business day once we receive the required evidence.
As part of our service review, we tested live chat at different times (weekday peak, weekend evening, overnight) and opened sample email tickets covering login, deposit and bonus issues. Our results show consistent 24/7 availability of live chat and reliable email follow-up within the timeframes listed above. We also checked multilingual support and confirmed English support is always available; additional language support is provided during extended hours.
The Pokies 114 uses industry-standard encryption to protect account data; we reviewed the published security statements and observed secure document upload processes. For fairness, the casino uses certified random number generation for pokies and table games — if you have fairness questions we can provide details on certification during a support interaction.
Responsible gambling is a priority. We provide tools including session reminders, deposit limits, cooling-off periods and self-exclusion. If you need help setting limits or want to talk to a support agent about safer play, contact us and we will guide you through the options without judgment.
Use the 24/7 Live Chat for the fastest response. Our tests show an average wait of 1–3 minutes. For non-urgent matters use [email protected].
Have your account email or mobile number, transaction IDs, timestamps and screenshots where relevant. These speed up the investigation significantly.
Yes. PayID is widely accepted and we verified deposits made with PayID posted quickly in our tests. If a PayID transfer is delayed, we will ask for the bank reference to trace it.
Withdrawal times vary by method. E-wallets and instant transfers are faster; bank transfers may take up to several business days. Verification status also affects timing.
Yes. Live chat is available through the mobile site and app. We tested mobile chat and confirmed it provides the same response speed and functionality as desktop.
Report the issue via chat with the game name and timestamp. We’ll investigate and, if appropriate, refund the stake or restore the bonus round.
Welcome offers typically include bonus funds and free spins. Each promotion has terms and wagering requirements, which are published with the offer. If you have questions about eligibility or wagering, ask support for clarification before claiming.
Click Register on the site, provide a valid email and password, verify your mobile if required, and complete any identity checks. If you hit any problems during registration, live chat can walk you through it.
Contact support immediately via live chat or email. Include as much detail as you can; we have an escalation path for security incidents and will advise next steps promptly.
When contacting support, clear, concise information helps us resolve issues faster. Use live chat for urgent matters and email for complex cases that require documentation. Keep to official channels and never share passwords in chat. We monitor response quality and update our procedures continually to deliver fast, accurate help to Australian players.
If you need immediate assistance now, open live chat or send your enquiry to [email protected]. Our team at The Pokies 114 is here 24/7 to help you enjoy secure and fair gaming.
Join
© 2025 The Pokies All rights reserved