Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested our platform extensively and prepared this clear, comprehensive guide so you can understand exactly how our service works. These rules set out the legal relationship between you, the player, and The Pokies 114 (the operator). They cover account opening, deposits and withdrawals, bonus conditions, acceptable play, verification, and what happens if we detect a breach.

1. General Information and Legal Identity

The Pokies 114 operates under Company registration number 3-102-841524. The company was established in 2021 and is based 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. According to our stated regulatory framework, The Pokies 114 adheres to the laws and standards of the relevant regulatory authorities. By registering an account you agree to these rules and confirm you understand the scope of our services.

2. Scope and Acceptance of These Rules

These Rules apply to all activity on The Pokies 114 gaming platform accessed through mobile, desktop and other internet-enabled devices. By creating an account, making a deposit, placing a bet, or otherwise interacting with our games or promotions, you accept these Rules in full. If you disagree with any part of them, you must stop using the service immediately.

3. Our Commitment and Your Responsibility

We are committed to delivering a secure, fair and transparent gaming environment. Our testing shows our systems operate reliably under normal conditions, but you must be aware that gambling involves financial risk. You accept responsibility for any losses you may incur while using The Pokies 114.

4. Changes to the Rules

We reserve the right to change these Rules at any time. Changes may be required for regulatory reasons, to improve service, or to address security and integrity concerns. When material changes occur, we will provide notice via the platform. Continued use after modifications means you accept the updated Rules.

5. Eligibility and Geographical Restrictions

Participation on The Pokies 114 is permitted only when all of the following apply:

• You meet the legal minimum gambling age in your jurisdiction of residence.
• You are not located in a country or region where online gambling is prohibited by law.
• You are not otherwise excluded from gambling or on a self-exclusion list.

We rely on you to ensure your access complies with local laws. We may prevent access from jurisdictions that are restricted at our discretion.

6. Account Registration and Verification

When opening an account you must provide accurate and complete personal information including your full name, date of birth, email and phone number. We tested our verification flows and our results show that identity checks speed up withdrawals and dispute resolution.

• We may request proof of identity (passport or national ID), proof of address (utility bill, bank statement), and proof of payment method.
• Where documentation is requested, you must provide it within the timeframes specified by our support team. Failure to provide requested documents may result in account suspension and withheld withdrawals until verification is complete.
• Only one account per person is permitted unless we explicitly approve multiple accounts in writing.

7. Security and Responsible Use

Your account must be used solely by you. Do not share account credentials. We tested scenarios involving compromised accounts and found timely reporting to support reduces losses and facilitates recovery. Notify us immediately if you suspect unauthorised access.

• Keep your password confidential and update it periodically.
• You must not use automated systems, bots, scripts or any form of programmed play to interact with our games.
• Using collusion, third-party software, or manipulating game outcomes is prohibited and will lead to cancellation of winnings and possible legal action.

8. Deposits

Deposits are credited to your account once we receive confirmation from your financial institution or virtual wallet. We support a range of payment methods and set minimum and maximum limits which are displayed on the payment page. We tested common deposit flows to ensure typical funds availability times.

• Only payment instruments in your name may be used unless otherwise authorised by us in writing.
• We may ask for documentation to substantiate the source of funds for compliance checks.
• Deposit limits may be applied for security or regulatory reasons.

9. Withdrawals

We process withdrawals promptly, but processing time depends on the payment method and verification status. Our tests show that fully verified accounts have the fastest turnaround. Once we release funds, the receiving institution controls the final delivery time.

Notes on withdrawals:

• We may hold funds while we complete identity or source-of-funds checks.
• If a withdrawal is rejected by your financial institution and returned to us, we'll contact you and help arrange an alternative method.
• We do not charge withdrawal fees; however, your financial institution may apply fees or conversion charges.
• Accounts do not accrue interest and The Pokies 114 is not a financial institution.

10. Wagering Requirements and Bonus Funds

Bonuses and promotions are subject to specific terms which will be communicated with each offer. We tested common bonus conditions and include typical examples below so you can understand how playthrough works in practice.

Important bonus rules:

• Bonuses are void if the terms are breached, including abuse via multiple accounts.
• Some games contribute differently to wagering requirements; table games often contribute 0%–10% while slots may contribute 100%.
• Using betting strategies or high-risk play specifically to meet wagering faster (for example, alternating large and small stakes to exploit volatility) while a bonus is active is prohibited and may lead to cancellation of winnings.
• If a bonus or promotion is cancelled, any winnings generated from that bonus may be voided.

11. Prohibited Conduct and Bonus Abuse

We take the integrity of our platform seriously. We tested multiple abuse scenarios and will take action where manipulation is detected.

1. Do not use multiple accounts to claim bonuses in breach of the terms.
2. Do not collude with other players or use third-party software to influence outcomes.
3. Do not transfer funds between accounts for the purpose of avoiding limits or laundering money.
4. Do not attempt to reverse-engineer, tamper with, or interfere with our game software.

If we have reasonable grounds to suspect misconduct, we may:

• Suspend or close accounts;
• Withhold or void winnings;
• Require repayment of improperly awarded funds;
• Initiate legal or criminal proceedings where appropriate.

12. Game Malfunction and Error Handling

Occasionally software or connectivity problems can disrupt play. Our technical testing and monitoring systems detect abnormal results. If a game malfunctions, we reserve the right to:

• Void bets and restore account balances to their state before the malfunction where appropriate.
• Investigate incidents with software providers and partners before making a final determination.
• Refuse any advantage gained from a malfunction.

If you encounter a suspected malfunction, do not exploit it. Report it immediately to our support team so we can investigate and resolve the issue fairly.

13. Anti-Money Laundering and Source of Funds

The Pokies 114 applies anti-money laundering (AML) procedures consistent with applicable laws. We tested our AML processes under multiple scenarios to confirm they effectively identify suspicious activity while allowing legitimate customers to continue playing.

• We may require evidence of the source of funds for deposits.
• Large or unusual transactions can trigger additional checks and temporary holds until clarified.
• We will cooperate with law enforcement and regulatory authorities when required.

14. Breaches, Suspension and Account Termination

We reserve the right to suspend or terminate your account if you breach these Rules or if we reasonably suspect you have. Our enforcement actions are based on evidence gathered during our investigations. Common causes for action include fraud, collusion, bonus abuse, identity misrepresentation and unlawful activity.

When we withhold funds pending investigation, we will retain records and take reasonable time to conclude enquiries. You will be informed of the outcome and given an explanation for the decision where possible.

15. Dispute Resolution and Complaints

If you disagree with a decision we make, please raise a complaint through our support channels. We maintain an internal escalation and review procedure. Our tests of the dispute process show most issues are resolved through evidence review and communication. If a dispute remains unresolved, further remedies may be available depending on your jurisdiction and our regulatory commitments.

16. Privacy and Data Protection

We collect and process personal data to provide our services, verify identity, process payments, and prevent fraud. We store data securely and retain it as required by law and for legitimate business purposes. For full details consult our Privacy Policy on the platform. We implement technical and organisational measures to protect your data and regularly test these measures.

17. Responsible Gambling

We promote responsible gambling. Our testing and monitoring systems can detect risky behaviour and help our support team offer timely interventions. Tools and measures available to players include deposit limits, loss limits, session time reminders, and self-exclusion.

• You can request deposit or wagering limits at any time; we recommend setting these proactively.
• If you feel gambling is causing harm, contact our support team to discuss self-exclusion or to be referred to specialist counselling services.
• We will respect and enforce verified self-exclusion requests across our platform.

18. Third-Party Providers and Game Fairness

Games on The Pokies 114 are supplied by licensed software providers. We audited and tested multiple game outcomes and our results show that certified RNGs deliver statistically fair outcomes over time. Game RTPs and volatility are published by providers; check game information pages for specific details.

19. Communication and Notices

We may send notices by email, in-platform messages or other contact details you provided. It is your responsibility to maintain accurate contact details. Important notifications about changes to these Rules or account actions will be communicated using these channels.

20. Contacting Us

If you need assistance, have questions about these Rules, or wish to raise a complaint, contact our customer support team through the platform. We strive to respond promptly and help you resolve issues.

21. Examples and Practical Guidance (Our Tested Findings)

From our testing and monitoring processes we offer the following practical guidance to players:

• Always verify your account soon after registration. Verified accounts experience faster withdrawal processing.
• Read the terms of each promotion before opting in — many withdrawals are delayed or denied when bonus terms are not met.
• If you spot an error or malfunction, stop play immediately and contact support. Exploiting an error may result in the voiding of winnings.
• Use responsible gambling tools to control your spend. Small limits set early are an effective safeguard against harm.

22. Final Remarks

These Rules form the basis of our relationship with you and underpin the integrity of The Pokies 114. We aim for transparency and fairness; where issues arise, we investigate, remediate and communicate outcomes. By using The Pokies 114 you agree to follow these Rules and to cooperate with any reasonable requests from our compliance, security or support teams. We continue to monitor our systems and update our practices to reflect industry best practice and regulatory requirements.

Thank you for choosing The Pokies 114. Play responsibly and contact support if you need help understanding any of these Rules.