Welcome to the official Rules page for The Pokies 114. We tested our platform extensively and prepared this clear, comprehensive guide so you can understand exactly how our service works. These rules set out the legal relationship between you, the player, and The Pokies 114 (the operator). They cover account opening, deposits and withdrawals, bonus conditions, acceptable play, verification, and what happens if we detect a breach.
The Pokies 114 operates under Company registration number 3-102-841524. The company was established in 2021 and is based 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. According to our stated regulatory framework, The Pokies 114 adheres to the laws and standards of the relevant regulatory authorities. By registering an account you agree to these rules and confirm you understand the scope of our services.
These Rules apply to all activity on The Pokies 114 gaming platform accessed through mobile, desktop and other internet-enabled devices. By creating an account, making a deposit, placing a bet, or otherwise interacting with our games or promotions, you accept these Rules in full. If you disagree with any part of them, you must stop using the service immediately.
We are committed to delivering a secure, fair and transparent gaming environment. Our testing shows our systems operate reliably under normal conditions, but you must be aware that gambling involves financial risk. You accept responsibility for any losses you may incur while using The Pokies 114.
We reserve the right to change these Rules at any time. Changes may be required for regulatory reasons, to improve service, or to address security and integrity concerns. When material changes occur, we will provide notice via the platform. Continued use after modifications means you accept the updated Rules.
Participation on The Pokies 114 is permitted only when all of the following apply:
We rely on you to ensure your access complies with local laws. We may prevent access from jurisdictions that are restricted at our discretion.
When opening an account you must provide accurate and complete personal information including your full name, date of birth, email and phone number. We tested our verification flows and our results show that identity checks speed up withdrawals and dispute resolution.
Your account must be used solely by you. Do not share account credentials. We tested scenarios involving compromised accounts and found timely reporting to support reduces losses and facilitates recovery. Notify us immediately if you suspect unauthorised access.
Deposits are credited to your account once we receive confirmation from your financial institution or virtual wallet. We support a range of payment methods and set minimum and maximum limits which are displayed on the payment page. We tested common deposit flows to ensure typical funds availability times.
We process withdrawals promptly, but processing time depends on the payment method and verification status. Our tests show that fully verified accounts have the fastest turnaround. Once we release funds, the receiving institution controls the final delivery time.
| Payment Method | Typical Processing Time (after approval) | Playthrough Requirement |
|---|---|---|
| PayID / Bank Transfer | 1–5 business days | 1x of deposit |
| Credit / Debit Card | 2–7 business days | 3x of deposit |
| eWallets / Digital Wallets | Within 24 hours to 3 business days | Varies by promotion |
Notes on withdrawals:
Bonuses and promotions are subject to specific terms which will be communicated with each offer. We tested common bonus conditions and include typical examples below so you can understand how playthrough works in practice.
| Type of Offer | Typical Wagering Requirement | Eligible Games |
|---|---|---|
| Deposit Match Bonus | 20x–40x the bonus amount depending on the promotion | Slots mostly; table games may be excluded or weighted lower |
| Free Spins | Winnings from spins may be subject to wagering (e.g., 10x) | Specific slot titles listed in the promotion |
| No Deposit Bonus | Often lower wagering e.g., 10x–30x; subject to caps | Usually restricted to selected slots |
Important bonus rules:
We take the integrity of our platform seriously. We tested multiple abuse scenarios and will take action where manipulation is detected.
If we have reasonable grounds to suspect misconduct, we may:
Occasionally software or connectivity problems can disrupt play. Our technical testing and monitoring systems detect abnormal results. If a game malfunctions, we reserve the right to:
If you encounter a suspected malfunction, do not exploit it. Report it immediately to our support team so we can investigate and resolve the issue fairly.
The Pokies 114 applies anti-money laundering (AML) procedures consistent with applicable laws. We tested our AML processes under multiple scenarios to confirm they effectively identify suspicious activity while allowing legitimate customers to continue playing.
We reserve the right to suspend or terminate your account if you breach these Rules or if we reasonably suspect you have. Our enforcement actions are based on evidence gathered during our investigations. Common causes for action include fraud, collusion, bonus abuse, identity misrepresentation and unlawful activity.
| Action | Possible Consequence |
|---|---|
| Minor breach (first instance) | Warning, temporary suspension, required remediation |
| Serious breach (collusion, fraud) | Account closure, cancellation of winnings, possible legal referral |
| Repeated or severe breaches | Permanent exclusion, funds withheld pending investigation |
When we withhold funds pending investigation, we will retain records and take reasonable time to conclude enquiries. You will be informed of the outcome and given an explanation for the decision where possible.
If you disagree with a decision we make, please raise a complaint through our support channels. We maintain an internal escalation and review procedure. Our tests of the dispute process show most issues are resolved through evidence review and communication. If a dispute remains unresolved, further remedies may be available depending on your jurisdiction and our regulatory commitments.
We collect and process personal data to provide our services, verify identity, process payments, and prevent fraud. We store data securely and retain it as required by law and for legitimate business purposes. For full details consult our Privacy Policy on the platform. We implement technical and organisational measures to protect your data and regularly test these measures.
We promote responsible gambling. Our testing and monitoring systems can detect risky behaviour and help our support team offer timely interventions. Tools and measures available to players include deposit limits, loss limits, session time reminders, and self-exclusion.
Games on The Pokies 114 are supplied by licensed software providers. We audited and tested multiple game outcomes and our results show that certified RNGs deliver statistically fair outcomes over time. Game RTPs and volatility are published by providers; check game information pages for specific details.
We may send notices by email, in-platform messages or other contact details you provided. It is your responsibility to maintain accurate contact details. Important notifications about changes to these Rules or account actions will be communicated using these channels.
If you need assistance, have questions about these Rules, or wish to raise a complaint, contact our customer support team through the platform. We strive to respond promptly and help you resolve issues.
From our testing and monitoring processes we offer the following practical guidance to players:
These Rules form the basis of our relationship with you and underpin the integrity of The Pokies 114. We aim for transparency and fairness; where issues arise, we investigate, remediate and communicate outcomes. By using The Pokies 114 you agree to follow these Rules and to cooperate with any reasonable requests from our compliance, security or support teams. We continue to monitor our systems and update our practices to reflect industry best practice and regulatory requirements.
Thank you for choosing The Pokies 114. Play responsibly and contact support if you need help understanding any of these Rules.
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